Thank you for your order from Sulu Vili.

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Pre-Order Items

All products are currently sold as pre-orders. Orders are expected to ship within approximately 2–3 months. Please note that this timeframe is an estimate and may vary depending on the manufacturing process. We will do our best to have products produced and shipped as quickly as possible; however, manufacturing delays or unforeseen circumstances may occur and could affect the estimated pre-order timeline. By placing an order, you acknowledge and accept this estimated delivery timeframe.

 

Pre-Order Cancellations

Pre-order items may be canceled at any time before the product has shipped for a full refund.

 

Order Cancellations (Non Pre-Order)

For non pre-order purchases, orders may be canceled within 24 hours of purchase for a full refund. After this period, cancellations may not be guaranteed.

 

Returns

We accept returns for defective products only. If your item arrives with a manufacturing defect or damage that occurred before delivery, please contact us within 7 days of delivery with photos and details of the issue.

Items must be unused and in their original condition and packaging to be eligible for a return due to a defect.

 

Non-Returnable Conditions

We do not accept returns for:

• Used items

• Items damaged due to misuse, accidents, or normal wear and tear

• Items not returned in their original condition and packaging

• Requests made after the 7-day defect reporting window

 

Fire Knife Use & Durability

Our fire knives are designed to withstand normal use and occasional drops. However, like any piece of equipment, repeated impacts, improper use, or being thrown forcefully against hard surfaces can cause wear over time and may eventually lead to damage or breakage.

Because of this, Sulu Vili does not currently offer a warranty on fire knives after they have been received. Returns or replacements are only considered for products that arrive unused with a manufacturing defect or damage present upon delivery.

 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method.

 

Shipping Costs

Customers are responsible for return shipping costs unless the item arrives damaged or defective.

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Contact
For any return or refund inquiries, please contact us at:
team@suluvili.com